Introduction Total note focussing is the latest lingo in solicitude literature. While the principles and philosophical system underlying the image evolved since the sixties, increasingly, modern management atomic number 18 embracing the concept as a cure-all to all their organisational performance problems and sustainable competitive advantage. Total tint management, numerous proponents argue, is a viable competitive strategy. It has had profound government trend on assembly line performance, and continues to enjoy prominence in the business world in the 1990s (Waldman, 1993) . Waldman for example argue that TQM offers extend tone and efficiency, less waste, higher productivity, and enhanced guest satisfaction. some other studies such as Sohal et al (1993), The international quality probe conducted by the American quality foundation (1993) dedicate had exchangeable conclusions. Therefore, it is no wonder that companies are increasingly switching to TQM in the smell of globalization and the opening up of hitherto closed economies/Markets and increased competitive pressures. In this paper, to start with, we shall offer a definition of TQM followed by a general set of features, which measure up TQM organizations. Then we shall bear at the philosophies and practices of one organization that professes to have adopted TQM and critically examines to what extent these fit the literature on TQM. Finally, we shall conclude with a set of recommendations, which are deemed necessary for the company to comply with TQM principles.
Definition of TQM. Total quality managemen t has been be by chase and Aquintano, 1995 ! as: Managing the constitutional organization as that it excels on all dimensions of products and services that are important to the customer . Total quality management is about leadership, think and improvement. An constituent(a) part of TQM system is continuous improvement with a philosophy of product and process improvement as a unremitting journey. Total quality management; if properly enforced has a significantly... If you want to get a full essay, crop it on our website: OrderCustomPaper.com
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